C9 Store Return and Exchange Policy
C9 Store Return and Exchange Policy
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Return Policy
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\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\nAt C9, we care about your satisfaction, which is why we offer the possibility of returning products under the following conditions: \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\n
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Products can be returned within 14 days from the date of receiving the order.
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The product must be unused and in its original condition, including all accessories and original packaging.
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Opened or used products cannot be returned unless there is a manufacturing defect.
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The customer is responsible for return shipping fees, unless the reason for return is due to an error by the store or if the product is damaged or defective.
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A refund will be processed using the original payment method within 5 business days from approval of the return request.
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Exchange Policy
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\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\nIf you wish to exchange a product for another, you can do so under the following conditions: \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\n
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The exchange request must be made within 14 days from receiving the order.
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The customer is responsible for any price difference when exchanging the product for one of a different price.
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The product must be in its original, unused condition, including all accessories and original packaging.
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The customer is responsible for the shipping costs of the exchange, unless the reason for exchange is due to an error by the store or a manufacturing defect.
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Non-returnable or Non-exchangeable Products
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\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\nSome products cannot be returned or exchanged, such as: \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\n
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Used products or those with damaged original packaging.
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Discounted products or items purchased in special offers or promotions (except in the case of a manufacturing defect).
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Customized or modified products based on the customer’s request.
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Steps to Request a Return or Exchange
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\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\nIf you would like to submit a return or exchange request, please follow these steps: \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\n
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Contact us via WhatsApp within the specified period.
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Provide the reason for the return or exchange and attach photos of the product if necessary.
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Your request will be reviewed, and you will be notified of the approval or rejection based on the store"s policy.
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If approved, you will be given the details for returning the product and shipping it back.
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Once the product is received and inspected, the refund will be processed or the replacement product will be sent within the specified time.
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Contact Us
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\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\nFor any inquiries or requests regarding returns or exchanges, you can reach us via: \\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\n
📞 Phone Number: +96599855147
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We always strive to provide the best shopping experience and hope you enjoy your time shopping with C9.